AI copilot for sales and support calls
Every rep, the right answer, while the call is live.
Call‑cue listens straight from your phone system and shows the rep what matters right now: the answer from your own knowledge, a way through the objection, the next step. When the call ends, the summary is already in your CRM.
- Works with your existing PBX
- Hebrew and English
- Nothing to install for reps
A rep gets one shot at every call. Help that comes after it is too late.
The answer arrives after they hang up
A technical question, an exact price, a contract term. The rep says "let me check and get back to you", and the moment is gone.
Managers hear a fraction of the calls
Nobody can listen to all of them, so coaching runs on gut feel and whichever calls someone happened to catch.
The CRM stays half empty
After dozens of calls a day, nobody writes proper notes. What the customer said lives only in someone's memory.
Call‑cue sits inside the call itself, so help shows up while it can still be used.
Four steps, and only one of them needs you
Connect once. From then on, every call runs through Call‑cue on its own.
- 01Once
Connect your phone system
Yeastar, i4net, or the browser microphone. One setting for the admin, nothing installed on any rep's computer.
- 02Every call
Call‑cue listens and understands
Live transcription in Hebrew and English, rep and customer told apart, and a read on what is happening: a question, a pain, an objection, a buying signal.
- 03During
The rep sees what matters now
A calm screen with fixed zones that never jump: the answer to the question, the way through the objection, the next question worth asking.
- 04After
It is all done already
Summary, call score and next steps save themselves and land in your CRM.
What the rep gets, and what the manager gets
Every feature was shaped on real calls, and stays quiet until the moment it actually helps.
0101/06
Answers from your own knowledge
The customer asks, and the answer appears at the centre of the screen with what to stress. It comes from the documents you uploaded and your website, not from a guess.
- Docs, price lists and your website
- What to stress, in three lines
- An answered question does not come back
0202/06
An objection? A direction, not a script
When the customer says "too expensive" or "we already have something", Call‑cue tells a real objection from a brush-off and suggests a way through: back to the pain, reflect it in their words, ask, and only then talk price.
- Real objections, not every hesitation
- In the order that fits your sale
- Wording hints, not a speech
0303/06
A goal for every call, and a checklist that fills itself
Define what a good call should achieve. The AI ticks each step the moment it happens in the conversation, so the rep always knows what is left.
- A main goal and interim goals
- Ticked automatically from the call
- A customer's "later" is respected
0404/06
After the call: summary, score, CRM
The call ends and the paperwork is done. A summary, the analyses you define, a call score and what the customer shared about themselves go straight into your systems.
- Analyses you write yourself
- Webhook and open API for any CRM
- Full history for every contact
0505/06
An office wall that sees the whole floor
A live screen for the office TV: who is on a call and for how long, missed calls, who is waiting in the queue, who is talking too much. Build screens by drag and drop, each with its own link.
- Live calls, queues and missed calls
- Screens per team
- Thresholds and colours you set
0606/06
Practise on an AI customer before the real one
New reps practise against a simulated customer who speaks, pushes back and asks questions just like the real thing, with feedback after every session.
- A library of customers with character
- Interim goals for each scenario
- Send a session to any rep in one click
Everything a sales or support team needs around the call
Recordings
Listen and download, choose per source, admins can delete.
Call history
Search by rep, date, length, status or anything that was said.
Screen replay
See exactly what the rep saw, second by second, with the audio.
Silent listen-in
A manager joins a live call and listens. The customer hears nothing.
Ask Call‑cue
A chat that answers any question about your calls, during or after.
Works with Claude and ChatGPT
A secure MCP server: ask your own assistant about calls and settings.
Permissions per user
Rep, team lead, admin. Everyone sees only what they should.
Your brand
Your logo and colours, for partners who offer it to their clients.
Connects to what already works for you
Call‑cue does not replace your phone system or your CRM. It sits between them and connects the conversation to your data.
Phone system
- Yeastar
- i4net
- Browser microphone
More phone systems are added all the time
- Live transcription
- Live AI
- Post-call analysis
Your systems
- Any CRM via API
- Webhook after every call
- Make
- Airtable
- MCP
The caller is identified by phone number before the call even starts
Pay per call minute. Only for what is switched on.
No seats, no commitment to a number of reps. Pick the modules you need, and the price per minute drops as your volume grows.
- Volume tiers with no price cliffs
- Billed on actual minutes
- The AI model is on us, not on you
Built on a real sales floor, not in a lab
Call‑cue was developed alongside OpticCount's sales team, on real phone calls in Hebrew. Every screen had to survive a rep in the middle of a call, with a customer on the line.
- A calm screen that never jumps
- Help only when it helps
- Hebrew from day one
Questions that come up in demos
Which phone systems does Call‑cue work with?
Today Yeastar and i4net, plus calls from the computer through the browser microphone. Every new phone system plugs into the same layer, so if yours is not listed, tell us.
Do reps need to install anything?
No. Reps work in the browser, and the phone system is connected once by an admin.
Does it handle Hebrew well?
Call‑cue was built in Hebrew from the start: transcription, screens and suggestions. English is supported to the same level.
Where does the AI get its answers?
From the knowledge you give it: documents, price lists, terms and your website, which is crawled on a schedule. You can test what it knows up front, and see afterwards what each answer was based on.
What happens to recordings and data?
You decide what gets recorded, per call source. Admins can delete recordings, and every user sees only what their permissions allow.
How does it connect to our CRM?
Both ways. When a call starts, Call‑cue looks the customer up by phone number. When it ends, it sends the summary, score and data by webhook or through the API. Works with any CRM, including Make and Airtable.
Does it replace the rep?
No. Call‑cue helps the rep during the call and takes the work after it off their plate. The conversation stays between two people.
See it on one of your own calls
Leave your details and we will set up a short demo, with your knowledge, your phone system and your calls.
- A short online demo
- On your own process and knowledge
- No commitment